Dawson Williams

About Me

I am a driven and adaptable professional with extensive experience leading diverse teams, managing complex projects, and optimizing organizational processes. Known for fostering collaboration and delivering impactful results, I excel in high-pressure environments, navigating complex challenges through creativity, strategic thinking, and effective communication. My background, coupled with the Chartered Property Casualty Underwriter (CPCU) designation, reflects a commitment to professional excellence, ethical standards, and the broad skill set needed to thrive in dynamic, growth-oriented organizations.

Experience

Senior Litigation Claims Specialist, State Farm

August 2022 – Present

Managed complex claims, ensuring thorough investigation, accurate appraisals, and sound settlements in alignment with legal requirements and company standards.
Served as a technical resource and mentor to team members, providing guidance on best practices and reinforcing quality assurance expectations.
Proactively handled escalated customer issues, resolving complaints and ensuring follow-up to strengthen customer satisfaction.

Programmer - Youth Sports, City of Mesa

December 2021 – August 2022

Managed a $1 million budget, achieving a 15% cost reduction by streamlining policies and vendor partnerships.
Recruited, trained, and developed program staff, promoting a collaborative and supportive team environment.

Coordinator/Facility Ops Manager, Northern Arizona University

September 2021 – December 2021

Managed a team of nearly 50 direct reports, enhancing operational efficiency through streamlined program management and efficient vendor negotiations.
Implemented certification and risk management programs, including a state-wide certification initiative for staff.

Program Coordinator, City of Flagstaff

March 2019 – September 2021

Managed a team of nearly 30 direct reports, overseeing job-related certification and evaluation programs.
Led community engagement initiatives focused on cost-effective drowning prevention awareness and water safety courses to reduce water-related injuries.
Revamped social media strategies to increase public engagement and civic involvement.
Implemented employee development programs and ensured fiscal responsibility through careful budget monitoring.

Skills & Core Competencies

Claims Process Oversight

Team Leadership & Development

Quality Assurance & Compliance

Client Relations & Complaint Resolution

Strategic Planning & Goal Setting

Training & Mentorship

Performance Evaluation & Productivity Standards

Cross-Functional Collaboration

Education & Certifications

Northern Arizona University

Bachelor of Science in Parks & Recreation Management

Gained foundational knowledge in organizational leadership, program administration, and community engagement.
Developed skills in risk management, budgeting, and staff supervision within the context of recreation and public service.

Chartered Property Casualty Underwriter (CPCU)

The Institutes

Demonstrated advanced knowledge of property-casualty insurance principles, policy analysis, and risk management strategies.
Recognized designation signifying professional credibility, ethical standards, and industry leadership in claims management and underwriting.